We've helped over 40,000 Aussies
create a beautiful non-toxic
kitchen they love
Teakwood9
Non-toxic teak built to last decades. One set replaces five plastic ones.
Ritual Kettle
Premium stainless steel. Naturally toxin-free. Built for daily ritual.
Signature Pans
Professional-grade cookware without the chemicals. Heat-resistant, timeless design.
Shop All
Everything you need for a non-toxic kitchen. Trusted by 40,000+ Aussies.
Kitchen essentials that cost nothing to replace, last forever and look beautiful.
Wombat Strong
Strong, durable aur long-lasting products
Wattle Friendly
Non-toxic aur eco-friendly
Healthy Meals
Healthy food aur microplastic-free meals
Peace of Mind
30-day money-back guarantee aur customer trust
After launching in Australia
we now have thousands
of reviews worldwide
Have questions?
General information
Product information
Shipping & Delivery
General information
Product information
Shipping & Delivery
I have an issue with my order, what can I do?
Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
Do you have a returns policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 30-day risk free trial of our products, during which you can return them at any time.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
*Please note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.
How long do I have to return the products?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.
Where are you located?
Our day-to-day operations are managed from our Sydney office, while our fulfilment warehouse is currently strategically located at one of Asia's largest shipping hubs. This temporary move allows us to efficiently support our expansion into the UK, Canada, and other international markets as we establish our presence overseas.
Once our international operations are established, we plan to bring our fulfilment warehouse back home to Australia.
We're incredibly excited about this next chapter and the opportunity to bring Wattle & Wombat to even more homes around the world.
Please note: Our offices are not retail locations, and we do not offer customer collection from our fulfilment centres.
How do I care for my Teakwood Utensil Set?
Our teakwood utensils are best hand-washed in warm, soapy water and dried immediately. Avoid soaking or putting them in the dishwasher, as this can cause warping or cracking. For long-lasting durability, we recommend oiling them occasionally with food-safe mineral or linseed oil.
Can the Eco Bamboo Cleaning Kit be used on items other than teak?
Absolutely! The bamboo brushes are designed to be gentle yet effective on a variety of surfaces. Use them on pots, pans, plates, bowls, or even in the bathroom for cleaning sinks, tiles, and countertops. The sisal bristles remove dirt without scratching, making it a versatile, eco-friendly cleaning solution for your whole home.
Do you offer wholesale or bulk purchase discounts?
Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please contact us here for more information!
*Please note: This is subject to stock availability.
Can I send an order as a gift?
Have a special someone who you think needs some of our products in their life? You can ship any Wattle&Wombat product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
*Please note: Due to the fact we use external fulfilment partners, we are unable to include messages in the package - we’re sorry!
*Please note: This is subject to stock availability.
Are you stocked in any stores anywhere?
Nope, it’s just us! Our Wattle&Wombat products are only available on our online store here in Australia. Unfortunately, we don't currently offer international shipping.
How does shipping and delivery work?
So you've made an order? Welcome to the Wattle & Wombat family!
Once you have placed an order, our team will carefully package your items and ship them within 48 business hours. To speed up delivery, if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.
Your order will be sent via one of our trusted couriers, and should be safely in your patiently waiting hands within 5-9 business days*.
As soon as your order is shipped, you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
*Please note: We do our best to ensure parcels arrive safely, but once they are with the courier the delivery timing is outside of our hands. Couriers may attempt delivery outside regular hours, so we always recommend making sure someone is available to receive the parcel or having a safe drop-off spot in mind. For business addresses, it is worth checking that deliveries can be received after hours or arranging an alternative if needed.
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
When will my order arrive?
Once your order is picked and packed, the magical journey from Wattle&Wombat HQ to your front door begins.
All orders, no matter how many products you purchase — include free and fast delivery Australia-wide.
You can expect your order to arrive within 5–9 business days after dispatch (usually within 48 hours of purchase).
*Please note: Although our couriers quote us these expected delivery times, sometimes life happens and they aren't able to deliver within this timeframe. During peak periods and holiday seasons, deliveries may also take a little longer than usual. When this is the case, your tracking number may show a 'delayed' delivery date.
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can update this for you.
If your order has already shipped, don't panic! You may still be able to redirect it via the tracking link provided in your shipping confirmation email — though please note that redirect options vary depending on the courier.
Please note:We can only send your order to the address provided at checkout. If an incorrect address is given and the package is delivered there, we are unable to retrieve it — so please double-check your details carefully!
Can I change my shipping address?
Oops, is your order not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can update this for you.
If your order has already shipped, don't panic! You may still be able to redirect it via the tracking link provided in your shipping confirmation email — though please note that redirect options vary depending on the courier.
Please note:We can only send your order to the address provided at checkout. If an incorrect address is given and the package is delivered there, we are unable to retrieve it — so please double-check your details carefully!
Made by Aussies, for All Homes
We're a fair dinkum brand. Lifetime guarantee, fast and free delivery, A-grade customer support and products that are just better than the rest. Over 40,000 Aussies love us and so will you.
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